Pasadena Post Acute Reviews

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Get some of your questions answered as you read reviews about Pasadena Post Acute. Our residents and their loved ones have impactful testimonials and insights about their experiences at Alta Heights. Our top-of-the-line facility and our dedicated care teams can help you find health and healing. Read reviews or write one of your own!

All Reviews

4.0

124 reviews

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Profile photo of Blanca Benitez
Blanca Benitez on Google
28 days ago

Pasadena Post Acute is the best Facility we have ever dealt with in reference to staff, accommodations, nurses, questions, concerns n overall I would rate Pasadena Post Acute 100 percent wonderful Facility! Keep up the wonderful work everyone! We appreciate all of you n we love you all! 👍❤️

Profile photo of Big T
34 days ago

I’ve been at pasadena post acute for 2 years now and my experience has been great. The staff here is very nice. The nurses and med aids are good at being on time with medication. The wound care team is the best, always on point.

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Ron Graves on Google
34 days ago

Am still a Patient but overall Care Worker are very attentive and play to work with…

Profile photo of Jeffrey Abernathy
Jeffrey Abernathy on Google
34 days ago

I’ve been here for 3 years now. The staff is great ! Im currently on therapy services and I love it. What makes me love it is the staff. The therapy staff is friendly and tentative.

Profile photo of Jean
34 days ago

I like this facility because it’s fun and I get to meet great people.

Profile photo of Bailey Wilson-Alvarez
Bailey Wilson-Alvarez on Google
46 days ago

From the moment we walked into the building, we felt genuinely welcomed. Lizzie was absolutely wonderful throughout our tour. She was incredibly knowledgeable, patient, and compassionate, taking the time to answer all of our questions without ever making us feel rushed. She made us feel so welcome and at home from the moment we arrived, which made what can be an emotional process much more comfortable. The staff we met were friendly, caring, and engaged with the residents, and it was clear they are dedicated to providing exceptional memory care. We left feeling confident that our loved one would be safe, respected, and well cared for here. If you’re looking for a skilled nursing community with a compassionate team and a truly welcoming environment, I highly recommend scheduling a tour. This community exceeded our expectations!

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libby willis on Google
58 days ago

They can do better… Seemed like all the CNA’S took their breaks at the same time. The receptionist was not happy we walked in because she said she has been trying to go smoke a cigarette and people keep coming in. She was big mad. Once she saw I was holding the door for a family member she smacked her lips and walked through the glass door to go to the smoking area… My family member was in such severe pain and I couldn’t understand why. I asked if she could get some pain medication because she was literally crying big tears. It was the charge nurse, like I said all the aids were on break. She said yes she can give her something for pain. I go back to her bedside, only one sheet folded underneath her and the blanket had dried puss stains. So if course I realized she has a bet sore… Smh… I went back to the nursing station and ask please I can’t take her crying, please give her something for her pain. Long story short. She was going to give her 2: Tylenol 325 mg…. I said no ma’am, that is not going help her to find out she hadn’t been given anything no Tylenol no Morphine! She has to verbally ask for her medication… I asked can they please control her by giving it to her every 6/8 hrs so she doesn’t have to suffer in pain until a love one comes in to check on her… Smh….

Profile photo of Phoebe Booker
Phoebe Booker on Google
2 months ago

My grandmother was admitted to this facility and they allowed the granddaughter to make decisions regarding my grandmother instead of reaching out to her daughter and without notifying my mom they transferred my grandmother to hospice. State needs to be notified of their practices.

Profile photo of Jorge Enriquez
Jorge Enriquez on Google
4 months ago

My time at Pasadena Poat Acute was great!!! People were very friendly.. Therapy was great!! The food was good! I would recommend to other people to come here!

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rene carmona on Google
4 months ago

My time at Pasadena Post Acute was terrific! All the staff was awesome and caring! If I ever have to do this again it will be here!..Many thank you to Debbie for all her help when ever I needed it!! Awesome Facility!

Profile photo of Ryan Harris
Ryan Harris on Google
6 months ago

Pasadena Post Acute is light and bright. Their PT and OT are a priority as well as the well being of their patients. I’ve participated with their trunk or treat program and also know the directors and frontline are dedicated to making a difference where they can.

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Jose bender on Google
7 months ago

Facility is clean , front desk Tay was very sweet & converse made the visit welcoming , I had a tour for my mom Kaylee was very knowledgeable & answered every question with no problem ! Hopefully accepted here

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Kiana Donadelle on Google
7 months ago

Wish there were an option for “0” star.

Profile photo of Lexi M
8 months ago

Good front desk service

Profile photo of Juan Estrada
Juan Estrada on Google
9 months ago

I came in for appointment @3pm the lady in the front receptionist was very rude She wouldn’t get of her cellphone when I was asking her for help and some questions .she need better customer service please 🙏🏾

Business response 9 months ago

Thank you for your feedback. We take customer service very seriously. We regret to hear this was your experience. I wasn’t able to find a 3 p.m. appointment under your name in our system, and since there is another facility next door, I’d really appreciate the chance to confirm you were at the right location and talk through what happened. Please call (713) 943-1592 and ask for the administrator directly so we can discuss and see how we can make this right. Thank you
Profile photo of Caiden Harris
Caiden Harris on Google
9 months ago

Very nice & welcoming loved it!

Business response 9 months ago

Thank you for the positive review! We appreciate the support.
Profile photo of Karen Oxford
Karen Oxford on Google
9 months ago

Space is wonderful , staff is so welcoming, makes you feel at home when entering. The Receptionist is very sweet & knowledgeable. Amazing experience!

Business response 9 months ago

Hello Karen Oxford, thank you; we appreciate your feedback!
Profile photo of Sergio Garza
Sergio Garza on Google
10 months ago

Staff here is amazing. They’re very supportive and are very kind to the residents here. They offer amazing activities and have lots of events i look forward too. My favorite thing is the gaming system they have here.

Profile photo of Scott Liebergot
Scott Liebergot on Google
10 months ago

This place is great ! I enjoy my new Roku tv that the facility installed in the rooms. The staff is great as well as the care. I look forward to the coffee breaks and listening to music outside. They even do trips to the movies !

Profile photo of Carlos Perez
Carlos Perez on Google
10 months ago

I LOVE PASADENA POST ACUTE AND THEIR STAFF, THEY TOOK CARE OF MY FATHER FOR APPROXIMATELY 2 YEARS. I LOVE ❤️ THEM VERY MUCH

Profile photo of Maricela Cano
Maricela Cano on Google
10 months ago

The therapy room is very beneficial and I enjoy the machines they have available. I always look forward to the coffee breaks and the fun activities they offer here. The staff here is amazing and very tenitive to their patients. Yesterday’s dinner was very good because we had enchiladas!

Profile photo of Jeffrey Clark
Jeffrey Clark on Google
10 months ago

I’ve had a good experience since being here at Pasadena Post Acute. Staff is amazing. Always looking forward to coffee breaks. They have lots of church services that I attend. I don’t miss a single one.

Profile photo of Shirley Adame
Shirley Adame on Google
10 months ago

After living in another nursing home a year and a half ago. I’ve lived in Pasadena Post Acute for a little over a year now. There is many kind and caring staff members that I have not had any problems with since being here. I want to also thank the facility for allowing me to have my own bible study on Thursdays. The facility accommodates greatly for my needs.

Profile photo of Randy Kinney
Randy Kinney on Google
10 months ago

Everyone here has been extremely nice and caring. The food is tasteful and nutritious. If I ever need long term care, Pasadena Post Acute would be my first choice. James Kinney.

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